FAQ

SHIPPING

Q: How long will it take for my order to ship?
A: Please allow up to 1-5 business days for your order to be processed. We do not offer
expedited shipping. If you are needing your order urgently, please send an email
to sales@ballzdeep.com and we will do our best to get your order shipped out as quickly as
possible.

Q: How do I know my package has shipped and is on its way?
A: Once you have placed your order you will receive a confirmation email. When your order ships you will receive a shipping confirmation email that includes tracking information and it will be on its way to you.

Q: I entered the wrong shipping address at checkout. What do I do now?
A: If you have entered the wrong address at checkout, please email sales@ballzdeep.com with your order number and the correct address. If your order has not been fulfilled, we can update this before it ships.

ORDERS

Q: How do I change or cancel my order?
A: We cannot make any changes to the contents of your order once it has been placed.

Q: Do you price adjust?
A: We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new codes to use for your next order!

Q: I placed an order, but never received my confirmation email. How can I get that?
A: If you have not received a confirmation email within a couple hours after placing an order please be sure to check your junk mail first. If you are not able to find a confirmation email, and still need assistance, please email sales@ballzdeep.com and we would be happy to look further
into that for you.

RETURNS

Q: What is your return/exchange policy?
A: If you’re unsatisfied with the product you have received, we gladly accept returns of purchased merchandise within 30 days. Please visit our returns center to start any returns or exchanges. Returns are for store credit only, no refunds. Products must be unworn, unwashed and unaltered with tags still attached. You will then receive store credit which will be emailed to you
in the form of a gift card to use on a future purchase.

Q: I need to return or exchange an online order. How do I do that?
A: Please use our online returns center to set up any returns or exchanges. If you are wanting to set up an exchange you can select the item you are wanting to exchange and why. Once you have completed those steps it will give you the option to exchange if stock is available. If stock is not available it will direct you to return only.

Q: How long does your return process take?
A: Please allow up to 1-5 business days for your return to be processed after it has been marked delivered by the post office. You will then be issued store credit via email when the return is processed.

Q: I received a damaged or wrong item. What should I do?
A: We understand these issues may be frustrating, but we always strive for the best and want to correct any mistakes. If you have received a damaged or wrong item, please contact sales@ballzdeep.com with your order number and a picture of the item. Please remember Ballz Deep is not responsible for damaged or incorrect items after 30 days of receiving your shipment.

Q: What items are final sale?
A: Any item that is a final sale means that the item is non-returnable and cannot be returned for store credit or exchanged. These products would include headwear and or any item specifically marked as “Final Sale”.